Privacy Policy

This Privacy Policy is current as of 15 Sep 2023

A reference to “the App” and "this Website" is to the Perennial WeCare mobile application and to www.perennialwecare.com.sg respectively and all web pages thereunder, including the content, information, software, applications, programmes, images, sounds, graphics, links, video and other materials displayed or made available therein and the functionalities provided therein (collectively the “Content”). "You" or "your" refers to such party who is given access or use of this Website or the App by Wecare Services Pte. Ltd. ("WeCare").

WeCare recognises that privacy is important and is committed to protecting and respecting your privacy in accordance with applicable data protection laws. This privacy policy ("Privacy Policy") explains the basis on which any personal data and/or information WeCare collects from you, or that you provide to us via the Website or the App will be used and safeguarded by WeCare.

Use and/or access of this Website or the App is subject to this Privacy Policy, unless otherwise stated. Each time you use and/or access this Website or the App you signify that you have read, understood and agree to be bound by this Privacy Policy.

1. Information we may collect from you
• Certain parts of this Website and the App do not require you to provide personal data.
• The data we collect, if you send us an enquiry is:
  • Your salutation, your name, your contact number, your email-address, and the country at which you reside.
• The data we collect generally, when you browse our Website or the App is:
  • Details of your usage of this Website or the App (such as traffic data and location data).
  • Information derived from cookies (small text files placed on our computer which uniquely identify your browser), save where you disable cookies or otherwise manage them, or do not use this Website or the App in a way which requires cookies to be enabled.
  • Information gathered automatically by our computer systems by use or access to this Website or the App (such as your computer's IP address, browser type, browser language, the pages visited, previous or subsequent sites visited and length of user sessions).


2. Information security and applicability to third parties
• WeCare will take reasonable security arrangements to ensure that your data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorised access to or unauthorised alteration, disclosure or destruction of data.
• This Privacy Policy does not apply to the practices of third parties that WeCare does not own, control or employ.


3. Purposes of the use of collected information
• Our key purpose in collecting your data is to process your enquiry or to contact you, so as to provide you with information pertaining to us.
• We also use your data for other purposes connected to or relevant to our business:
  • To comply with our legal and regulatory obligations and requirements.
  • To ensure that this Website or the App is presented in the most effective manner to provide you with a better experience.
  • To provide and improve this Website or the App, and our products or services.
  • To compile aggregate information for system administration, analysis and in reports to our advertisers or selected third parties, which is statistical data or trade analysis which does not identify any individual.
  • To provide you with information, products or services that you request from us or which we feel may interest you.
  • To respond to your feedback and queries that you provide to us.
  • To keep records of your correspondence with us.
  • To keep records of your use of products or services that you request from us or that we provide to you.
  • To provide you with information on employment opportunities and to assist you in finding suitable employment positions.
• We will retain your data for as long as necessary to fulfil the purpose for which it was collected.


4. Information sharing and disclosure
• Subject to the provisions in this clause, we shall keep your data secret and strictly confidential.
• We may from time to time disclose data collected from you, on a need to know basis, to our directors, officers, employees, agents and advisers if such data is necessary to be disclosed to such persons.
• We may also disclose data collected from you to third parties for the following purposes:
  • Our service providers such as our IT systems maintenance provider who perform services that may involve data processing.
  • Requirement by applicable laws or regulations or other regulatory obligations and industry requirements.
• We will ensure that, where relevant, contractual safeguards are implemented to ensure the protection of your data when we disclose your data to a third party.
• We will make reasonable efforts to ensure that your data is accurate and complete before we transfer your data to any of the parties mentioned in this clause.
• The parties to whom we may disclose your data may be located in a foreign country. In such situations, we shall ensure that the international transfer of your data shall comply with the relevant data protection law.
• Your data may also be shared in the following circumstances:
  • In the event that WeCare or substantially all of its assets are acquired by or merged with another company, your data may become subject to a different privacy policy.
  • If we are under a duty to disclose or share your data where we believe that we are under a legal obligation to disclose; in order to enforce or apply our Terms and Conditions or other agreements; or to protect the rights, property or safety of WeCare, our customers, or others. The foregoing includes exchanging information with other companies and organisations for the purposes of fraud protection.
• We do not sell your data to any third parties.


5. You play a part
• Please note that you play an important and substantial part in protecting the security and confidentiality of your data.
• We also advise you that the transmission of information via the Internet is not completely secure, and may be intercepted or accessed by unauthorised third parties. While we will do our best to protect your data, we cannot guarantee the security of your data transmitted to this Website or the App; any transmission is at your own risk. It is your responsibility to take all necessary security precautions to ensure the integrity of your computer system, to minimize the risks of third parties gaining unnoticed access to your computer system, and to protect your computer system from viruses and other malicious code.


6. Outside Links
• This Privacy Policy only applies to this Website and the App. This Website or the App may promote links to third party websites which are outside our control. These sites may also collect information about you, and use this information according to their privacy practices which may differ from this Privacy Policy.


7. Amendments
• WeCare reserves the right to modify this Privacy Policy at any time without prior notice. Continued use and/or access of this Website or the App signifies your acknowledgment and acceptance of any such modification (if any).


8. Right of Access
• You have the right to request for a copy of your personal data in our possession. Exceptions to your right of access include situations where your requested information is legally privileged.


9. Right to Correction
• You have the right to make corrections to your inaccurate, outdated or incomplete personal data in our possession.


10. Right to Withdraw Consent
• You have the right to withdraw your consent to our usage of your personal data. Withdrawal of consent may be made in writing to the Data Protection Officer.


11. Contact us
• If you have any enquiries, comments or suggestions about our collection, use or disclosure of your personal data or this Privacy Policy, please contact our Data Protection Officer at (65) 6602 0921.